Cancel Order

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Installation Guide
User Guide


Magento doesn’t allow customers to Cancel Order from the frontend. Which causes trouble for customers while shopping. Hence, WebbyTroops developed an extension to fulfill this. Using this module customers can cancel orders from the storefront.

Cancel Order By Customer extension is used to cancel the order from My Account (Recent Order), My Orders & Order Details page (frontend) by the customers. This extension adds a Cancel Order link in Order History, My Orders Products & Order Details page by clicking this link customer can cancel the order with valuable reason and comments. Notify admin and customer once order is cancelled. This extension has support of Magento Rest APIs so merchants can use it with mobile applications.


  • Cancel order with reason and comments.
  • Add multiple reasons from configurations.
  • Manage email notifications.
  • REST APIs support.
  • Lifetime updates for the module at free of cost.

How It Will Be Useful:

Cancel order module provides missing feature of order cancellation for logged in customers with various type of configuration. As this extension supports REST APIs so it is very useful with Mobile Apps as well

Support & Discussion:

We are continuously working on enhancing and updating this module and will have updates in the future.  For support or questions,  please contact us at any time:

Release Notes


  • Compatible with Open Source (CE) : 2.2.x, 2.3.x, 2.4.x
  • Stability: Stable Build
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